Privacy Policy

01 Scope

This Privacy Policy explains how Cumberland Cannabis Company (“Cumberland Cannabis,” “we,” “us” or “our”) handles personal information when you visit our website, contact the shop, subscribe to communications, use an online form, or follow a link to our third-party online menu and ordering service.

We handle personal information in accordance with applicable Canadian privacy law, including British Columbia’s Personal Information Protection Act and, where applicable, the federal Personal Information Protection and Electronic Documents Act .

02 Information we collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address and telephone number.
• Messages and requests you send through email, telephone, website forms or social media.
• Order information needed to prepare or support an online pickup order, where that information is made available to us by the ordering platform.
• Age-verification information needed to confirm that a visitor or customer is legally permitted to access or purchase non-medical cannabis. We do not intentionally retain identification details unless reasonably required by law or to complete a transaction.
• Technical information, such as IP address, browser type, device type, pages visited, referring page, approximate location, cookie identifiers and interaction data.
• Marketing preferences, including whether you consented to receive or unsubscribed from promotional communications.

Please do not send us medical records, detailed health information or other sensitive information through ordinary website forms or email.

03 How we use information

We may use personal information to:

• respond to questions and customer-service requests;
• prepare, confirm and support eligible pickup orders;
• verify age and comply with cannabis retail requirements;
• operate, secure, troubleshoot and improve our website;
• understand general website traffic and performance;
• send promotional messages where we have the required consent;
• prevent fraud, misuse or security incidents; and
• meet legal, regulatory, accounting and record-keeping obligations.

We will not use personal information for a new, unrelated purpose without obtaining consent when consent is required.

04 Consent and your choices

We seek meaningful consent when required. The form of consent may depend on the sensitivity of the information and the circumstances. You may withdraw consent to an optional use at any time, subject to legal or contractual restrictions and reasonable notice.

You may unsubscribe from marketing emails by using the unsubscribe link in a message or by contacting us. Withdrawal will not affect service or transactional communications that are reasonably necessary to answer a request or complete an order.

05 When we share information

We do not sell or rent personal information. We may disclose limited information to service providers that help us operate our website and business, including website hosting, online ordering, communications, analytics, security and professional advisers. They may use the information only for the services they provide to us, subject to their agreements and applicable law.

Our online menu and ordering experience is provided through a third-party platform. Information submitted on that platform is also governed by the platform’s own privacy policy and terms. Review those documents before submitting an order.

We may also disclose information when required by law, regulation, court order or lawful government request; to investigate fraud or security concerns; or in connection with a business transaction where legally permitted.

06 Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, support essential features, measure traffic, understand site use and protect the website. Some technologies may be provided by third-party analytics, advertising or embedded-content services.

Where required, we will seek consent before using non-essential tracking technologies. You can also restrict cookies through your browser or available cookie controls. Blocking essential cookies may affect website functionality. We do not knowingly use behavioural advertising to target minors.

07 Storage, retention and security

Some service providers may process or store information outside British Columbia or Canada. In those locations, information may be subject to the laws and lawful-access rules of the relevant jurisdiction.

We retain personal information only as long as reasonably necessary for the stated purpose, legal compliance, dispute resolution or legitimate business records, after which it is securely destroyed or anonymized.

We use reasonable administrative, technical and physical safeguards appropriate to the information. No website, email system or online transmission can be guaranteed completely secure.

08 Access, correction and complaints

You may ask to access personal information we hold about you or request correction of inaccurate information, subject to limited legal exceptions. You may also ask questions or complain about our privacy practices.

To make a request, email cumberlandcannabiscompany@gmail.com. We may need to verify your identity before responding. If a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

09 Age restrictions

Our website and services concern non-medical cannabis and are intended only for people who are at least 19 years old. We do not knowingly collect personal information from anyone under 19. If you believe a minor has provided information to us, contact us so we can review and delete it where appropriate.

10 External links and policy updates

Our website may link to third-party websites, maps, social platforms or ordering services. We do not control their privacy practices and encourage you to review their policies.

We may update this policy when our practices, services or legal obligations change. The effective date at the top identifies the latest version.

11 Contact us